Head Office

67 Fernlea Park, Neath,

SA10 7SX.

Telephone: 01639 633312


Andrew Evans Director: 07794364746

General Office

Room 4 units 13 & 14, Seaway Parade,

Baglan Energy Park, Port Talbot,

SA12 7BR

Telephone: 07794364746


Residential homes telephone numbers

Bryncoch: 01639 635043

Cwmavon Port Talbot: 01639 687540

GDPR Officer

Rhys Evans

Telephone: 07508179756


Clarian Hope privacy policy

Protecting your personal information

Here at Clarian Hope Limited, we’re committed to protecting and respecting your privacy. Looking after the personal information that we collect on our clients and staff is our top priority and we want you to be confident that your information is in safe hands. So, we’ve developed this Privacy Statement to let you know:

•How and why we collect personal information;

•What we do with it;

•When and why we share it with other organisations, including the types of organisations involved;

•How long we’ll keep it for; and

•The rights and choices you have with regards to your personal information.

Clarian Hope Limited, registered office: Room 4, Units 13 + 14, Seaway Parade, Baglan Energy Park, Baglan, Port Talbot SA12 7BR

If you have any questions about this notice or data protection, please contact our GDPR officer on 07508179756, or in writing to:

GDPR Officer

Clarian Hope Limited

Units 13+14

Seaway Parade

Baglan Energy Park


SA12 7BR

How and why we collect personal information

We collect data on our service users and staff members retained in hard copies for the purposes of staff and service user management. We collect this data so that we may contact or give relevant information upon request to any governing bodies or regulatory commissions.

How is your information used?

Information collected on service users is only shared with the local councils, approved family and any approved professionals such as medical professionals. The information gathered on our staff is strictly used for accounts, pensions and record keeping. Staff data is only sent to our third party accounts company.

We may be required to share your data with our regulator and other third parties including our auditors.

Sharing your personal information

Service providers 

We will never sell, trade, or rent your personal information to others however we may share your information with the carefully selected service providers we work with, that carry out certain functions on our behalf. These include companies that help us with:

•Accounts management

•Regulatory and compliance services

We only share the appropriate level of personal information necessary to enable our suppliers to carry out their services and we require them to keep the information safe and protected at all times. Our suppliers must only act on our instructions and can’t use your personal information for their own purposes.

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

•In the event that we sell any or all of our business to the buyer.

•Where we are legally required by law to disclose your personal information.

Retention of personal information

In most circumstances, we’ll keep your personal information for the lifetime of your contractual relationship with us and up to seven years after this relationship with us ends. This is to ensure that we comply with our retention obligations.

However we are in certain circumstances, required to keep some specific information for longer, for example, pension transfer information which will be kept indefinitely. We regularly review our retention obligations to ensure we don’t keep personal information longer that we’re legally obliged to.

If you want details of the statutory retention periods for the differing product types and classes of data please contact our GPDR officer via email as above.

Your rights

You have a number of rights under the General Data Protection regulation laws, including:

•The right to request a copy of the personal information we hold on you. We are happy to provide you with details of your Personal Information that we hold or process.

•The right to have personal information we hold about you transferred securely to another service provider in electronic form;

•The right to have any inaccurate or incomplete personal information corrected;

•The right to have any out of date personal information deleted once there’s no business need or legal requirement for us to hold it;

•The right to object or restrict some processing, in limited circumstances and only when we don’t have legitimate grounds for processing your personal information;

•The right to object to your personal information being used to send you marketing material.

To exercise any of these rights, please contact our GDPR officer as set out above.

Making a complaint

If you believe we haven’t processed your personal information in accordance with our Data Protection obligations, and that you’ve been affected by our non-compliance, you can make a complaint to us by contacting our GDPR Officer via email as above, who will investigate the matter.

If you’re not satisfied with our response, or believe we are not processing your personal data in accordance with the law you can raise a complaint with the Information Commissioner’s Office (ICO) – details can be found at:


How Clarian Hope uses cookies

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the of the website and to complete statistical reports on website activity

We won’t use cookies to collect information that could personally identify you

We will use cookies to:

•Help us understand how our websites are used on an aggregated (not individual) basis, so we can improve them for you

•Provide an enhanced user experience for you

•Provide services that are necessary for the running of the web

For further information visit

By using our site, you agree to these cookies being set, but you can set your browser not to accept cookies and the above website tells you how to remove cookies from your browser.

External Links

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies. Clarian Hope is not responsible for the content of external websites.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this page. This privacy policy was last updated on 22.05.18

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