67 Fernlea Park, Neath,
Telephone: 01639 633312
Andrew Evans Director: 07794364746
Room 4 units 13 & 14, Seaway Parade,
Baglan Energy Park, Port Talbot,
Residential homes telephone numbers
Bryncoch: 01639 635043
Cwmavon Port Talbot: 01639 687540
Here at Clarian Hope Limited, we’re committed to protecting and respecting your privacy. Looking after the personal information that we collect on our clients and staff is our top priority and we want you to be confident that your information is in safe hands. So, we’ve developed this Privacy Statement to let you know:
•How and why we collect personal information;
•What we do with it;
•When and why we share it with other organisations, including the types of organisations involved;
•How long we’ll keep it for; and
•The rights and choices you have with regards to your personal information.
Clarian Hope Limited, registered office: Room 4, Units 13 + 14, Seaway Parade, Baglan Energy Park, Baglan, Port Talbot SA12 7BR
If you have any questions about this notice or data protection, please contact our GDPR officer on 07508179756, firstname.lastname@example.org or in writing to:
Clarian Hope Limited
Baglan Energy Park
We collect data on our service users and staff members retained in hard copies for the purposes of staff and service user management. We collect this data so that we may contact or give relevant information upon request to any governing bodies or regulatory commissions.
How is your information used?
Information collected on service users is only shared with the local councils, approved family and any approved professionals such as medical professionals. The information gathered on our staff is strictly used for accounts, pensions and record keeping. Staff data is only sent to our third party accounts company.
We may be required to share your data with our regulator and other third parties including our auditors.
We will never sell, trade, or rent your personal information to others however we may share your information with the carefully selected service providers we work with, that carry out certain functions on our behalf. These include companies that help us with:
•Regulatory and compliance services
We only share the appropriate level of personal information necessary to enable our suppliers to carry out their services and we require them to keep the information safe and protected at all times. Our suppliers must only act on our instructions and can’t use your personal information for their own purposes.
•In the event that we sell any or all of our business to the buyer.
•Where we are legally required by law to disclose your personal information.
Retention of personal information
In most circumstances, we’ll keep your personal information for the lifetime of your contractual relationship with us and up to seven years after this relationship with us ends. This is to ensure that we comply with our retention obligations.
However we are in certain circumstances, required to keep some specific information for longer, for example, pension transfer information which will be kept indefinitely. We regularly review our retention obligations to ensure we don’t keep personal information longer that we’re legally obliged to.
If you want details of the statutory retention periods for the differing product types and classes of data please contact our GPDR officer via email as above.
You have a number of rights under the General Data Protection regulation laws, including:
•The right to request a copy of the personal information we hold on you. We are happy to provide you with details of your Personal Information that we hold or process.
•The right to have personal information we hold about you transferred securely to another service provider in electronic form;
•The right to have any inaccurate or incomplete personal information corrected;
•The right to have any out of date personal information deleted once there’s no business need or legal requirement for us to hold it;
•The right to object or restrict some processing, in limited circumstances and only when we don’t have legitimate grounds for processing your personal information;
•The right to object to your personal information being used to send you marketing material.
To exercise any of these rights, please contact our GDPR officer as set out above.
If you believe we haven’t processed your personal information in accordance with our Data Protection obligations, and that you’ve been affected by our non-compliance, you can make a complaint to us by contacting our GDPR Officer via email as above, who will investigate the matter.
If you’re not satisfied with our response, or believe we are not processing your personal data in accordance with the law you can raise a complaint with the Information Commissioner’s Office (ICO) – details can be found at: https://ico.org.uk/concerns
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Call us: 01639633312
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